Process automation

Business process automation in Lithuania

Process automation means handing repetitive manual work (updating the CRM, invoices, reports, customer reminders) over to a workflow that runs on its own in your tools. I do this for Lithuanian companies with 5–50 employees: a first solution from €450, live in 7–10 working days, no coding on your side.
Write to meHow the consultation works

from €450Free initial consultationI reply within 1 working day

7–10 days

working days to the first live process

from €450

for a first solution, fixed in writing

€10–50

typical monthly tool subscriptions

Definition

What is business process automation?

Business process automation replaces repetitive manual work with a clear, rule-based software workflow. In practice: a task a person does several or dozens of times a week (moving data from a form into the CRM, from the CRM into the invoicing software, from the invoicing software into the weekly report) happens automatically as soon as a certain event occurs (an enquiry arrives, a document is signed, a payment comes in). Nobody has to press a button, and the workflow runs after hours too.

In small Lithuanian businesses (5–50 employees), automation usually rests on three parts: a trigger (a new form on the website, a new row in Google Sheets, a new deal in the CRM), rule logic (if the customer is in the EU, add VAT; if the amount is over €1,000, notify the manager) and a chain of actions (create an invoice, email the customer, add a CRM record, assign a task to the right employee). For more on process automation ROI and cost, see the article on process automation ROI, and for a general overview, the article on business process automation in Lithuania.

When process automation is not a fit: if a task happens less than once a week, has no clear rules, or every case needs an individual human decision. Then it is worth considering building an AI agent: an agent can make decisions based on context, not just follow a predefined rule.

Scope

What a process automation project includes. And what it doesn’t do.

Included:

  • a process audit and map: what triggers the process, what the rules are, where the data goes;
  • building workflows in n8n, Make.com or Zapier, in accounts registered in your name;
  • connecting your systems through APIs and OAuth (Gmail, CRM, Google Sheets, invoicing software, Slack);
  • error monitoring: a failed step is retried, and if it still fails, the person in charge is notified;
  • testing with your real data, team training, documentation and post-launch support (duration depends on the package below).

Not included: building or replacing an ERP or CRM system, production equipment automation, and tool subscriptions (you pay those directly to the providers). For processes that need a human decision every time, an AI agent is a better fit.

What I'll need from you: one person who knows the process and signs off on the result; access to the systems; 2–3 real examples (emails, invoices, enquiries) for testing; and approval of the workflow design before the build.

Automation areas

Which processes are best suited to automation? Seven types where small businesses see the benefit fastest.

01CRM

CRM updates and lead routing

New enquiries from website forms, Gmail, Facebook or your online store are entered into Pipedrive, HubSpot or Bitrix24 automatically: sorted by source, product and value, assigned to the right salesperson, with a notification in Slack. More in CRM automation for small companies.
Enquiry automation

02Suppliers

Automatic supplier notifications

When stock drops below a set level or a delivery date approaches, the supplier automatically gets an order or a reminder. No more daily stock checks, and the order can still be left for a person to approve before it goes out.

03Time tracking

Time tracking and summaries

Time entries from Toggl or Clockify are moved into Google Sheets and the accounting system automatically. The manager gets a weekly summary on Monday morning. Leave and business trip requests go for approval and sync with the calendar.

04Invoices

Automatic invoicing

Once an order is confirmed, the invoice is issued automatically (Rekvizitai, B1, Paysera, Stripe), the VAT rules set in your accounting system are applied, and the PDF is uploaded to Google Drive and sent to the customer with a payment link. More in automatic invoicing; for pricing, see how much invoice automation costs.

05Email

Email sequences and reply automation

Customers who opened a proposal but did not reply within 3 days get a reminder. New subscribers get a welcome sequence, inactive customers a re-engagement email. Every message goes out on time based on the customer’s behavior, not on someone’s memory.
Email automation

06HR

Employee onboarding automation

A new employee’s system access, surveys, training plan and document signing follow a predefined workflow. The newcomer gets what they need on day one, and the manager sees which steps are still open.

07Reports

Weekly report automation

On Monday morning the system pulls data from Pipedrive, Google Ads, your invoicing software and Google Sheets, builds one summary and delivers it to a Slack channel or the manager’s email. Nobody has to compile it by hand anymore.
Report automation

Project flow

What does a process automation project look like?

  1. 1

    1 week

    Audit: the process map

    We start with your message and a free initial discussion by email, followed by a 60-minute process mapping session. We work out which processes cost your team the most time, which tools you already use and where automation is possible. You get a process map (Miro), a prioritized list of processes and a proposal with a fixed price and timeline.
  2. 2

    Design: planning the workflows

    Before building, I prepare a detailed workflow design: which event triggers the process, the rule logic (conditions, branches, error handling) and which system connections are needed. The design is written in business language, not as a technical diagram, and you approve or correct it. I only start building after your approval.
  3. 3

    Integration: connecting your systems

    I build the workflow in n8n on your server, Make.com or Zapier, depending on the scope and budget. I connect Gmail, your CRM (Pipedrive, HubSpot, Bitrix24), Google Sheets, invoicing software, MailerLite and Slack. All connections use OAuth, so you do not need to share passwords. Every workflow has error monitoring and automatic retries.
  4. 4

    Training: enabling your team

    A 1–2 hour session with your team: how to check workflow logs, how to change rules or recipients, what to do if a workflow stops. I hand over documentation in Notion or Drive with workflow descriptions, a settings map and an FAQ. After the training, you make simple changes yourselves.
  5. 5

    Support: 30-day warranty

    For the first 30 days I monitor the logs myself and respond quickly to anything unusual. If your systems’ APIs change or a new edge case comes up, I fix it at no extra cost. After that, support is available from €150/month, or new processes under a new proposal.

Pricing 2026

How much does business process automation cost?

01Starter

from €450

1–2 processes, up to 3 integrations (e.g. form → CRM → Slack). The price includes the audit, process map, build, testing, a 1-hour training session and 30 days of support.

02Growth

€1,500–3,000

3–5 processes: CRM, email, reports, invoices. Everything in Starter, plus a 2-hour training session, documentation in Notion and 60 days of priority support.

03Enterprise

from €4,000

6 or more integrations, complex conditional logic, n8n on your server, GDPR documentation. Full audit, build, testing, team training and 90 days of support. Priced by scope.

What drives the price

What makes up the cost of process automation. Build, tools and maintenance.

Short answer: business process automation in Lithuania in 2026 usually costs between €400 and €5,000 for a first process; these are the prices Lithuanian providers publish (as of October 2026). Aigentas sets up a first process from €450. The price has three parts:

  • Build (one-off): the number of processes, the number of integrations, exception logic and whether an AI step is needed (for example, understanding an email or a PDF invoice). One process with 2–3 systems starts at €450.
  • Tool subscriptions (monthly): Make from about $9/month, n8n on your own server €5–15/month for the server, AI model usage usually €5–30/month. You pay these directly to the providers, with no markup.
  • Maintenance (optional): from €150/month if you want me to monitor the workflows and fix them when system APIs change. Most simple processes don't need it.

All prices and examples are on the pricing page.

Payback

How is ROI calculated? In time and errors, not forecasts.

The price depends on the number of processes, the complexity of the integrations and the platform chosen, while the benefit is measured in time and errors. During the audit we count together how many times a week a task is repeated and how long it takes. For example: 4 hours of moving CRM data, 3 hours of compiling reports and 2–3 hours of handling invoices and emails per week already add up to almost 10 hours.

Example calculation: the average monthly cost of an employee in Lithuania (salary plus taxes) is about €2,000–3,500. If automation frees up 10 hours a week, that is about a quarter of working time. With an employee cost of €2,500/month, the freed-up time is worth about €600 a month, so in that case a Starter project from €450 pays for itself within a few weeks.

Errors. Manual copying errors (a wrong email address, wrong VAT, a duplicate CRM record) drop in an automated workflow, because the system checks the fields and stops the process if the data is invalid. I give you the figures for your case together with the proposal; more on this in the process automation ROI article.

Examples

Automation examples: what business process automation looks like

Three typical scenarios from small Lithuanian businesses. These are illustrative examples, not specific client cases: they show what a workflow looks like. We calculate the benefit for your case during the audit.

01 · Consulting

Consulting firm, ~12 employees: sales process automation

Situation

Every day, the project manager spends several hours copying enquiries from Gmail into Pipedrive by hand, filling in client folders in Drive and compiling weekly reports from three systems. Every week there are missed fields or wrongly assigned owners.

Solution

Three connected n8n workflows: enquiries from Gmail and the website are sorted by topic and entered into Pipedrive with the responsible consultant; each new client gets a Drive folder with document templates and Asana tasks; a Monday report goes to Slack from Pipedrive, Paysera and Google Sheets.

Expected effect

The project manager no longer copies enquiries into Pipedrive, the responsible consultant hears about a new enquiry right away, and the weekly report goes out automatically.

02 · Services and accounting

Service company, ~6 employees: invoicing and payment reminders

Situation

Orders come in by email and phone. For every confirmed order, the administrator issues an invoice by hand, sends it to the customer and tracks unpaid invoices in a separate spreadsheet. Reminders often go out late.

Solution

Once an order is confirmed, a Make.com workflow issues the invoice in the invoicing software, applies the VAT rules set in the accounting system, uploads the PDF to Google Drive and sends it to the customer with a payment link. If it is not paid on time, the customer gets a polite reminder. More in the article on automatic invoicing.

Expected effect

The invoice is issued the same day the order is confirmed, and every week the administrator gets a list of late payments and decides whom to call.

03 · E-commerce

Online store, ~8 employees: automatic sales report

Situation

Every Monday, the manager spends about 2 hours collecting sales data from Shopify, Google Ads and Meta Ads, entering it into Google Sheets and sending it to the team. Underperforming ads get a response a day or two late.

Solution

Every Monday at 6:00, a Make.com workflow pulls data from Shopify, Google Ads and Meta Ads, calculates ROAS and profit margin, builds a Google Sheets report and sends a Slack message with the key figures.

Expected effect

The report is waiting on Monday morning, and underperforming ads get dealt with sooner. A report like this usually costs up to €1,000.

Recognize your situation? Briefly describe how you work now, and I’ll reply with what would fit your case and what the price would depend on.

Write to me

By industry

Business process automation by industry. Manufacturing, logistics, e-commerce, services.

01Manufacturing

Business process automation for manufacturing companies

Not the production line, but the administrative work around it: orders from emails and Excel files are moved into your ERP or production plan, a supplier order goes out when raw material stock falls below a threshold, and the shift report and cost summary are put together automatically. No need to replace your ERP: we connect to what you already use. More in process automation for manufacturing companies.

03E-commerce

Online store orders and customer service

Orders from Shopify or WooCommerce into accounting, invoices and shipping labels, order status emails, answers to "where is my parcel?" and review requests after delivery.
Solutions for e-commerce

The market

Who automates business processes in Lithuania?

In Lithuania, business process automation services come from four types of providers. Which one to choose depends not on "who is best" but on the problem you are solving and the size of your company.

  • Independent automation engineers work with n8n, Make, Zapier and AI models in your existing tools. Quick start, lowest price (usually from a few hundred euros), direct contact with the person who builds it. A fit for 1–5 processes.
  • AI and automation agencies are teams that can take on a website, a chatbot and integrations. Publicly listed starting prices range from a few hundred to about €5,000. A fit when you need several services in one place.
  • ERP and CRM integrators build or implement custom management systems (for production, warehousing, finance). Projects range from a few thousand to tens of thousands of euros and take months. A fit when your current system no longer works for you at all.
  • RPA platform partners implement UiPath and similar platforms for large organizations whose systems have no API.

Aigentas.lt belongs to the first group: I am an engineer based in Vilnius who builds AI agents, AI solutions and system integrations, and I automate processes for companies with 5–50 employees across Lithuania (Vilnius, Kaunas, Klaipėda and elsewhere), remotely or in person in Vilnius. A first solution from €450, a fixed price in writing before work starts, live in 1–2 weeks, support from €150/month (optional).

How to choose

How to choose a process automation partner. Seven questions to ask any provider.

  1. 01

    Is the price published and fixed in writing?

    It is a good sign when at least a starting price is on the website and the final price goes into the proposal before work starts, rather than being billed by the hour "as it goes".
  2. 02

    Do they start with the process, not the tool?

    A provider should first ask how often a task repeats each week and how long it takes, and only then suggest n8n, Make or a custom system.
  3. 03

    Where will the solution and data live?

    Ideally, the workflows and accounts are registered in your name, and logins and documentation are handed over at the end of the project. That way you are not dependent on one person.
  4. 04

    How are errors handled?

    Ask what happens if a system is unavailable or a form is filled in incorrectly. A good workflow retries and notifies a person instead of silently stopping.
  5. 05

    Can you see a similar example?

    Ask to see a workflow or screen recording of a similar process. Examples should be clearly labeled: which is a real client and which is an illustration.
  6. 06

    What is included after launch?

    A warranty period, training, documentation and a clear support price you can cancel. Monthly tool costs should be stated upfront.
  7. 07

    Do they comply with GDPR?

    If personal data is processed, the provider should offer a data processing agreement and, where possible, EU servers.

Getting started

Where to start with business process automation

A more detailed questionnaire: 12 questions for a process inventory, and for beginners, the automation guide.

  1. List 5–10 repetitive tasks

    Everything your team does by hand every week: copying, retyping, sending, checking.

  2. Add frequency and duration to each

    How many times a week and how many minutes each takes. Frequency × duration shows where most of the time goes.

  3. Note the systems

    Where the data originates and where it needs to go: Gmail, CRM, Excel, accounting software, online store.

  4. Check whether the rules are clear

    If a task can be described as "if A, then B", it can be automated. If it needs a human decision every time, consider an AI agent.

  5. Pick one process

    Start with the most frequent and simplest one, not the biggest. The first result should be visible within 2–4 weeks.

  6. Name one person in charge

    One person who knows the process, will grant access and sign off on the result. This shortens implementation more than anything else.

Tools

n8n, Make.com or Zapier: which one should you choose? It depends on volume, complexity and where you want to host the platform.

01Self-hosted n8n

Best for: high volume, low cost

An open-source platform on your own Hetzner or Contabo server. It costs €5–20/month for the server, with no limit on the number of tasks. Once volume exceeds a few thousand tasks a month, it works out much cheaper than Zapier or Make.com over 1–2 years. A fit for companies that care about long-term cost.
n8n integration

02Make.com

Best for: flexibility at a mid-range price

A cloud platform with a clear visual interface that makes it easy for your team to follow the workflows. It costs from about $9/month. A good fit for mid-complexity projects with 3–6 integrations, when the balance of simplicity and price matters more than long-term license savings.
Make integration

03Zapier

Best for: quick start, low volume

The fastest to get started, with the widest list of integrations. It costs from about €20/month and rises quickly as volume grows. I recommend it when you need a niche platform that n8n or Make.com does not support, or when launching fast matters most.
Zapier integration

My recommendation. For small Lithuanian businesses, 2026.

Self-hosted n8n if your team runs more than a few thousand automated actions a month and the system is planned for more than a year. Make.com if your team has less technical experience and a simple monitoring interface matters. Zapier rarely, because of the price, unless a specific integration is the deciding factor. I give a specific recommendation after the audit, because there is no one-size-fits-all answer. A detailed comparison: n8n vs Make vs Zapier.

FAQ

Frequently asked questions

Didn’t find your question? Write to info@aigentas.lt and I’ll reply within 1 business day.

What is business process automation?

Business process automation means handing repetitive manual tasks (moving data between systems, issuing invoices, compiling reports, sending reminders to customers) over to a software workflow that starts on its own when a certain event happens. For example, once an order is confirmed, an invoice is issued automatically, the customer receives it by email and, if it is not paid on time, gets a reminder. In small Lithuanian businesses this is most often done with n8n, Make.com or Zapier, without programming.

How much does business process automation cost?

Aigentas sets up a first automated process from €450 (one-off). A project with 3–5 connected processes (CRM, email, reports, invoices) usually costs €1,500–3,000, and complex projects with 6 or more integrations start at €4,000. Tool subscriptions are paid separately, usually €10–50/month. Publicly listed prices from other Lithuanian providers in October 2026 ranged from roughly €400 to €5,000 for a first process. I give you a fixed price in writing before work starts, once the scope is clear.

Who automates business processes in Lithuania?

In Lithuania, business processes are automated by four types of providers: independent automation engineers working with n8n, Make and Zapier; AI and automation agencies; ERP and CRM integrators who build custom systems; and partners of RPA platforms (such as UiPath) for large companies. I am an engineer based in Vilnius who builds AI agents, AI solutions and system integrations; under the Aigentas.lt name I automate processes for companies with 5–50 employees across Lithuania: a first solution from €450, live in 1–2 weeks.

What is the best process automation agency in Lithuania?

There is no single best agency: the right partner depends on your process and size. A small company that needs to sort out 1–3 processes in its existing tools quickly is usually best served by a small provider with a fixed price and n8n or Make experience. A company that needs a new ERP or production management system needs an integrator that builds custom systems. Judge providers by whether they publish prices, start with a process audit, keep the solution in your accounts and can show examples of similar processes.

Where should I start with business process automation?

Start with one process that repeats at least a few times a week, has clear rules and takes up the most time. For one week, note how often it is done and how long it takes, which systems hold the data and who is responsible for it. Then automate only that process, check the result over 2–4 weeks, and only then move on to the next one. The most common first candidates are entering enquiries into the CRM, issuing invoices and the weekly report.

Who offers automation solutions for manufacturing companies?

Manufacturing companies can get automation from ERP integrators (large production management systems), industrial automation companies (equipment and production lines) and business process automation providers (the administrative work around production). Aigentas automates exactly the administrative side: moving orders from emails into your ERP or a spreadsheet, low raw material stock alerts, supplier orders, production reports and invoices, without replacing your ERP.

How long does implementation take?

Automating a simple single process with 1–2 integrations takes 7–10 working days from the signed proposal. A mid-complexity project with 3–4 integrations takes about 3 weeks. A complex multi-system automation project takes 4–6 weeks. The usual course: week one, the audit and process map; week two, building the integrations; week three, testing with real data and training your team.

Do I need coding skills?

No. Process automation with n8n, Make.com or Zapier requires no programming knowledge from you or your team. I handle all the technical work: designing the workflows, setting up integrations, testing with real data and launching. After launch you get a 1–2 hour training session and written documentation so you can make simple changes yourselves.

Which companies is process automation a good fit for?

It fits Lithuanian companies with 5–50 employees best, where teams repeat the same manual steps every day: moving data from the CRM into the invoicing software, compiling weekly reports by hand, sending the same reminder emails. It works especially well for e-commerce, service companies, accounting, and the back office of manufacturing and logistics companies. Automation will not help much if a process happens less than once a week or every case needs an individual decision.

How is process automation different from RPA?

RPA (robotic process automation) mimics mouse clicks on a screen and suits strictly structured processes, but it breaks when the screen layout or button positions change. Process automation with n8n or Make.com works through APIs: it is more stable, cheaper to maintain and does not break because of cosmetic system changes. RPA makes sense when a system has no API, for example in old internal applications.

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Let's discuss your situation

Let's start where things get stuck the most today

Describe one process that takes up the most time. I'll review it and reply by email, and once the scope is clear, you'll get a proposal with a fixed price and timeline. The initial discussion is free.

  1. 1

    You tell me what matters to you

    A few sentences are enough: which task eats up your time or what you would like to change.

  2. 2

    I read it and reply by email

    Within 1 business day I write back with what I would suggest and what we still need to clarify.

  3. 3

    A call, if it helps

    If a call would help, we agree on a time. The scope and price of any paid work are agreed before we start.

Or directly: info@aigentas.lt

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