Online stores and e-commerce
For online stores: a chatbot, orders and stock
Automate order processing, customer service and stock management, so your online store runs more smoothly.
From €450Up and running in 1–2 weeksIn your own accounts
Retail and hospitality
4 workflows
- Customer service chatbot
- Stock management
- Review requests
- Sales reports
Before and after
Where the manual work goes
On the left, how these tasks are often done today; on the right, what could take them over. Not everything is worth automating, so we start with what takes the most time.
- Manual work
Answering the same delivery questions by hand
DoneCustomer service chatbot
Automatically answers the most common questions about delivery, returns and order status.
- Manual work
Stock tracking and purchase orders are not automated
DoneStock management
An automatic alert and purchase order when stock reaches the minimum level.
- Manual work
Review requests after purchase are not sent consistently
DoneReview requests
An automatic email to the buyer a few days after delivery.
- Manual work
Sales reports are put together by hand from several sources
DoneSales reports
A daily or weekly report combined automatically from all sources.
In practice
Example: how AI answers “where is my order?”
A small online store runs on Shopify or WooCommerce and ships to parcel lockers. Most incoming emails are the same few questions about delivery and returns.
- 1
A customer email or a message from the site’s chat widget lands in one shared queue. AI identifies the topic: shipment status, return, product question, complaint or something else.
- 2
For shipment questions, the order and tracking number are looked up in Shopify or WooCommerce by email address or order number; the status is checked in the carrier’s system if it’s available through an API.
- 3
AI writes a reply with the actual status and a tracking link, based only on the order data and your shipping policy – no guessing when a parcel “should” arrive.
- 4
Returns, complaints, damaged items and anything with missing data are never answered automatically: they go to a person with a draft reply and the order details attached.
- 5
Each week you get a summary of the most common topics, which shows what’s worth explaining more clearly on the site or in the order confirmation email.
Result: Repeat questions get answered without anyone stepping in, and the team works on the cases that need a decision. Customers get an answer even in the evening or on weekends.
What’s included
What the solution includes
- 01
Process review
I look at how you work today and we pick the places where automation or AI would save the most time.
- 02
Automated workflows
I build the automation in the systems you already use, and add AI where text needs to be read or written.
- 03
Testing and fine-tuning
I test with real situations and adjust until it works the way we agreed.
- 04
Support after launch
For 30 days after launch I fix bugs for free; after that, support starts at €150/month.
- 05
Documentation
You get a description of how everything works and what to do if something needs to change.
- 06
Team training
I show your team how to use the automation and keep an eye on it.
Process
How the setup works
- 1
Your message and my reply
You tell me what keeps repeating. I reply by email with where it makes sense to start and, if needed, we set up a call. The price is agreed in writing before work starts.
- 2
Build and test
I build the automation in your accounts, test it with real situations and fine-tune the details.
- 3
Launch and support
I launch it and train your team. The first working solution takes 1–2 weeks.
Can you connect Omniva, DPD or LP Express tracking?
Usually, but the method varies: some of these parcel carriers offer a tracking API to business customers, while for others the tracking link saved by your store’s shipping plugin is enough. If an exact status isn’t available, the bot gives the tracking link and the last status your store knows. I check which connections you can use based on your carrier contracts.
Can the bot approve returns and issue refunds itself?
Technically yes, but I don’t recommend starting there. Refunds through Stripe, Paysera (a Lithuanian payment provider) or the bank, and judging an item’s condition, are decisions better left to a person. The bot can collect everything – order, reason, photos – and prepare the case so all that’s left is to approve it.
Can AI answer product questions – sizes, ingredients, compatibility?
Yes, as long as answers come from your product descriptions, size charts and FAQ, not from the AI’s general knowledge. When the information isn’t there, the bot should say it will pass the question to the team rather than guess. That matters most for cosmetics, supplements and children’s products, where a wrong answer can cost more than a return.
How much does it cost?
The first solution starts at €450. The exact price depends on how complex the process is and how many integrations it needs. Once it is clear what we are building, I give you a fixed price in writing before work starts, with no commitment.
Do we need to change our current systems?
No. The automation connects to the systems you already use: Gmail, Google Sheets, your CRM or others. Extra costs depend on the solution: you may need a platform subscription, AI model usage or other services. We discuss them before we start.
Next
Related solutions and tools
Service and guides
Let's discuss your situation
Tell me what keeps repeating in your company every day
We will work out where to start: maybe using your current tools differently is enough, maybe something is worth automating. If it is worth building, you get a plan and a fixed price.
- 1
You tell me what matters to you
A few sentences are enough: which task eats up your time or what you would like to change.
- 2
I read it and reply by email
Within 1 business day I write back with what I would suggest and what we still need to clarify.
- 3
A call, if it helps
If a call would help, we agree on a time. The scope and price of any paid work are agreed before we start.
Or directly: info@aigentas.lt