Scenario 01 · Chatbot + reminders
ExampleBeauty salon
Before
A large share of staff time goes to phone calls: confirming appointments and reminding clients. Enquiries outside working hours go unanswered.
After
A WhatsApp reminder goes out 24 hours before the appointment. A chatbot answers the most common questions and takes bookings even at night or on weekends.
What to expect
- Fewer no-shows, because the reminder goes out on time
- Fewer calls to confirm appointments
- Bookings are taken outside working hours too