Hotels and accommodation
For hotels: bookings, guest information and reviews
Automate booking reminders, guest communication, review requests and supplier orders, and focus on a great guest experience.
From €450Up and running in 1–2 weeksIn your own accounts
Retail and hospitality
4 workflows
- Booking reminders
- Check-in information
- Review requests
- Supplier orders
Before and after
Where the manual work goes
On the left, how these tasks are often done today; on the right, what could take them over. Not everything is worth automating, so we start with what takes the most time.
- Manual work
Sending booking confirmations and reminders by hand
DoneBooking reminders
An automatic confirmation right after booking and a reminder the day before arrival.
- Manual work
Check-in information for guests is sent inconsistently
DoneCheck-in information
Arrival instructions, parking and Wi-Fi details are sent automatically.
- Manual work
Google reviews are not requested consistently after checkout
DoneReview requests
After checkout, a request to leave a Google review is sent automatically.
- Manual work
Supplier orders are prepared by hand and run late
DoneSupplier orders
An automatic alert and order when supplies (food, laundry) reach the minimum level.
In practice
Example: sending guests their arrival information
A small hotel whose front desk closes in the evening gets a stream of calls asking the same things: how to get in, where to park and what the door code is. The manager used to copy the answers from her notes.
- 1
Bookings arrive through a channel manager or property management system. If it has an API or sends email notifications, Make collects tomorrow’s arrivals every day.
- 2
Each guest gets the right template based on room type, arrival time and language. AI translates and adapts the text if the guest wrote in another language, but it takes facts only from your approved description.
- 3
The day before arrival, the guest gets an email or WhatsApp Business message with the address, parking, Wi-Fi details and front desk hours.
- 4
Door or safe codes never go into the shared template. The manager confirms them and sends them separately once the booking is paid.
- 5
After checkout, a thank-you email with a link to leave a Google review goes out. If a guest replies with a complaint, it goes to the manager, not into an archive.
Result: Fewer evening calls about the same questions, and guests arrive knowing what to expect. Hotels like this often get up to 3× more Google reviews.
What’s included
What the solution includes
- 01
Process review
I look at how you work today and we pick the places where automation or AI would save the most time.
- 02
Automated workflows
I build the automation in the systems you already use, and add AI where text needs to be read or written.
- 03
Testing and fine-tuning
I test with real situations and adjust until it works the way we agreed.
- 04
Support after launch
For 30 days after launch I fix bugs for free; after that, support starts at €150/month.
- 05
Documentation
You get a description of how everything works and what to do if something needs to change.
- 06
Team training
I show your team how to use the automation and keep an eye on it.
Process
How the setup works
- 1
Your message and my reply
You tell me what keeps repeating. I reply by email with where it makes sense to start and, if needed, we set up a call. The price is agreed in writing before work starts.
- 2
Build and test
I build the automation in your accounts, test it with real situations and fine-tune the details.
- 3
Launch and support
I launch it and train your team. The first working solution takes 1–2 weeks.
Can replies to Booking.com messages be automated?
Only Booking.com’s approved connectivity partners, usually channel managers, can access guest messages directly. If your system lets you read and send messages through an API, AI can draft a reply for you to approve. If not, we use Booking.com’s own auto-replies and its email notifications.
Can AI change bookings or rates on its own?
I don’t set it up that way. Rates and availability stay in your booking system and in human hands, because a mistake there costs money right away. AI can draft a reply to a guest, but a staff member approves any change to a booking.
What about guests who booked through a travel agency and have no email on file?
The setup sends them nothing, and the manager sees them on a separate list. It matters not to email the agency’s address as if it were the guest, so we separate those bookings by source.
How much does it cost?
The first solution starts at €450. The exact price depends on how complex the process is and how many integrations it needs. Once it is clear what we are building, I give you a fixed price in writing before work starts, with no commitment.
Do we need to change our current systems?
No. The automation connects to the systems you already use: Gmail, Google Sheets, your CRM or others. Extra costs depend on the solution: you may need a platform subscription, AI model usage or other services. We discuss them before we start.
Next
Related solutions and tools
Service and guides
Let's discuss your situation
Tell me what keeps repeating in your company every day
We will work out where to start: maybe using your current tools differently is enough, maybe something is worth automating. If it is worth building, you get a plan and a fixed price.
- 1
You tell me what matters to you
A few sentences are enough: which task eats up your time or what you would like to change.
- 2
I read it and reply by email
Within 1 business day I write back with what I would suggest and what we still need to clarify.
- 3
A call, if it helps
If a call would help, we agree on a time. The scope and price of any paid work are agreed before we start.
Or directly: info@aigentas.lt